At Grundle's, Roberta gets hired as an skimply-dressed elf by the owner Harris Grundle and Kendra demands to get upgraded from Mrs. Claus to the role of Santa after the old Santa dies but is passed over in favor of Arch. Kendra finds a sympathetic ear in Roberta but when she points her to a job as Santa at a laundromat, Kendra turns her down, wanting the job at Grundle's. Arch uses his regular charm as Santa, snapping and telling the kids what they will get rather than what they want. Kendra recalls a special present Roberta once wanted and Roberta makes Kendra a special sleigh out of her scooter.
When Arch bails on the job and the kids are left without gifts, Kendra takes on the challenge of providing Christmas although she has trouble getting to the store and loses the presents. Cleveland and the homeless from the Stoolbend Mission find Kendra frozen in the snow and help her get to Grundle's. Roberta and her co-workers complain about continuing to have to wear their costumes and quit, tossing Mr. Grundle their shorts. Finding she has no presents, Kendra tells the kids at the store to help themselves to the store goods, figuring that they can't all be arrested.